General terms & conditions for online and classroom courses
DOCTRINE TECHNOLOGIES
TERMS & CONDITIONS FOR ONLINE AND CLASSROOM TRAINING
Last updated: 22 October 2026
IMPORTANT
These Terms & Conditions are a working business draft for review before publication. They should be checked by an Indian lawyer, especially the provisions concerning refunds, liability, consumer rights, electronic acceptance and jurisdiction. Do not publish until the legal entity name, GST details, contact information and operational practices have been verified.
1. INTRODUCTION AND ACCEPTANCE
These Terms & Conditions (“Terms”) govern the purchase and use of training, educational content and related services provided by Doctrine Technologies Pvt. Ltd. (“Doctrine Technologies”, “we”, “us” or “our”).
They apply to online instructor-led training, classroom training, self-paced learning, learning materials and related services that we offer, to the extent applicable to the service purchased.
By placing an order, making payment, registering for a course or accessing a service, you agree to the Terms that were made available to you at the time of purchase, subject to applicable law. If you are purchasing on behalf of an organization, you confirm that you are authorized to do so.
Please also review our separate Cancellation & Refund Policy and Privacy Policy. Course-specific terms disclosed before purchase may apply to a particular program. If terms conflict, the course-specific terms disclosed before purchase will apply to that course, followed by these Terms, then the relevant general policy, to the extent legally permissible.
2. DEFINITIONS
“Course” means an online, classroom, instructor-led, virtual, self-paced or other training program offered by Doctrine Technologies.
“Course Materials” means course notes, presentations, PDFs, exercises, recordings, templates, assessments and other learning resources supplied by us or our authorized trainers or partners.
“Participant” means the individual attending or accessing a Course.
“Customer” means the individual or organization purchasing a Course or related service.
“Fees” means the price quoted for the selected Course or service, including any taxes or additional charges expressly identified at the time of purchase.
“Third-Party Provider” means an external payment service, learning platform, certification body, training partner or other service provider involved in delivering or supporting a Course.
3. COURSE INFORMATION AND DELIVERY
3.1 Course descriptions, schedules, delivery formats, trainer details, prerequisites and inclusions will be provided in the relevant course listing, proposal, quotation or written communication.
3.2 We will make reasonable efforts to deliver the Course substantially as described. Trainers, schedules, platforms or course arrangements may need to change due to availability, operational needs or circumstances beyond our reasonable control. Where a material change affects a confirmed booking, we will communicate the available options in accordance with our applicable policies and law.
3.3 Unless expressly stated in writing, a training fee covers training only. Examination fees, certification fees, membership fees, exam vouchers, travel, accommodation, equipment, internet access and other third-party charges are excluded unless specifically included in the quotation or course description.
3.4 Participants are responsible for checking any stated prerequisites and ensuring that the selected Course meets their learning needs. We do not guarantee a particular job, promotion, salary, exam result, certification award or professional outcome.
3.5 Course schedules, trainers, delivery platforms and learning formats may vary by program. Any material inclusion or limitation communicated before purchase forms part of the relevant course offering.
4. REGISTRATION AND ORDER CONFIRMATION
4.1 A registration is confirmed when we accept the booking and receive the required payment, unless the written quotation or agreement states otherwise.
4.2 We may request additional information reasonably necessary to process a registration, arrange course access, issue invoices or administer the Course.
4.3 We may decline or cancel an order where necessary due to payment issues, unavailable capacity, suspected fraud, an obvious pricing or listing error, legal restrictions or other legitimate operational reasons. Where payment has already been received and we cannot provide the booked service, we will offer the applicable refund or other remedy in accordance with our policies and applicable law.
4.4 For organization-sponsored training, the organization and the named participants must provide accurate information needed to arrange the Course. Any special corporate terms must be agreed in writing.
5. FEES, TAXES AND PAYMENT
5.1 The applicable fee will be the amount shown in the course listing, quotation, invoice or written offer accepted by the Customer.
5.2 Unless stated otherwise, prices exclude GST and other applicable taxes. The applicable taxes and any additional charges will be communicated before payment or shown on the relevant invoice.
5.3 Payments may be accepted through available online payment gateways, payment applications, direct bank transfer or other methods communicated by us. Payment instructions should be verified through our official communication channels. We will not ask you to disclose banking passwords or one-time passwords.
5.4 Fees must be paid within the stated payment period and, unless agreed otherwise in writing, before the Participant attends a classroom or live online session or receives access to paid learning content.
5.5 Any examination, certification, membership or credential fee payable directly to a certification body is governed by that body's terms and fee schedule. Unless expressly included in writing, these amounts are not part of our training fee.
5.6 The Customer is responsible for its own travel, accommodation, connectivity, devices and other expenses associated with attending or accessing a Course, unless the quotation states otherwise.
5.7 Any refund will be processed in accordance with our Cancellation & Refund Policy and applicable law.
6. CANCELLATION, RESCHEDULING AND TRANSFERS
6.1 Cancellations, rescheduling, batch transfers, substitutions, credits and refunds are governed by our separate Cancellation & Refund Policy, which should be reviewed before purchase.
6.2 Customers must submit requests through the contact channel specified in that policy. Requests are subject to the timelines, eligibility requirements and conditions disclosed in the applicable policy and any course-specific terms accepted before purchase.
6.3 Nothing in these Terms is intended to remove or restrict a right that cannot lawfully be excluded under applicable law.
7. CHANGES OR CANCELLATIONS BY DOCTRINE TECHNOLOGIES
7.1 We may need to reschedule, replace a trainer, change the online platform or venue, or cancel a Course due to trainer unavailability, insufficient enrolment, technical problems, safety concerns or other operational or unforeseen circumstances.
7.2 If we cancel or materially change a confirmed Course, we will communicate the available options, which may include a rescheduled session, an appropriate credit or a refund, in accordance with the Cancellation & Refund Policy and applicable law.
7.3 We are not responsible for independent costs such as travel, accommodation or equipment purchases, except where liability cannot lawfully be excluded or where we have expressly agreed otherwise in writing.
8. PARTICIPANT RESPONSIBILITIES AND CONDUCT
8.1 Participants must provide accurate registration information, follow reasonable trainer instructions and comply with the applicable rules of the venue and online learning platform.
8.2 Participants must not harass, threaten, discriminate against or abuse trainers, staff or other participants, disrupt a session, impersonate another person, engage in fraud, or use a Course for unlawful purposes.
8.3 Participants must not share access credentials with unauthorized people, circumvent access controls, interfere with platform security or use another participant's account without permission.
8.4 Participants are responsible for having suitable devices, software and internet access for online training unless these are expressly provided by us.
8.5 We may take proportionate action, including removing a participant from a session or suspending access, where there is serious misconduct, a security concern or a material breach of these Terms. Any effect on fees or refunds will be handled in accordance with the applicable policy and law.
9. COURSE MATERIALS AND INTELLECTUAL PROPERTY
9.1 Course Materials and the Course itself may be protected by copyright, trademark and other intellectual property rights owned by Doctrine Technologies, the trainer, a certification body or another rights holder.
9.2 Subject to payment of the applicable fee and compliance with these Terms, we grant the Participant a limited, non-exclusive, non-transferable right to use the Course Materials for their own personal learning in connection with the purchased Course.
9.3 Unless the rights holder gives prior written permission, Participants must not reproduce, resell, publish, distribute, publicly display, upload to shared repositories, commercially exploit or create a competing training product from Course Materials.
9.4 Participants must not record, livestream or distribute an online or classroom session, or capture and share materials in a way that infringes the rights or privacy of others, unless expressly authorized in writing or permitted by law.
9.5 Nothing in these Terms transfers ownership of intellectual property to the Customer or Participant. Any permitted use remains subject to the rights of the relevant owner.
10. CERTIFICATION AND EXAMINATIONS
10.1 Where a Course relates to an external certification, examination or professional credential, the relevant certification body controls its eligibility rules, examination arrangements, assessment, credential award and related decisions.
10.2 Unless expressly stated in a written offer, our training service does not include examination booking, an examination voucher, membership, certification fees or a guarantee that a Participant will pass an examination or receive a credential.
10.3 Participants are responsible for checking the current requirements, deadlines, identification rules and examination policies of the relevant certification body and completing any required registration or application.
10.4 We may provide reasonable guidance or administrative assistance where included in the purchased service, but the certification body's rules and decisions remain outside our control.
11. THIRD-PARTY PLATFORMS AND SERVICES
11.1 Courses may use third-party platforms such as video-conferencing services, learning management systems, cloud tools, payment providers and certification portals. Availability and use of those platforms may be subject to their own terms and privacy policies.
11.2 Participants must comply with the applicable terms and acceptable-use requirements of those providers when using their services.
11.3 We are not responsible for independent outages or changes made by a third-party provider, but we will make reasonable efforts to address material disruptions affecting a confirmed Course. Nothing in this clause excludes liability that cannot lawfully be excluded.
12. PRIVACY AND CONFIDENTIALITY
12.1 Our collection and use of personal information is described in our separate Privacy Policy. That policy explains, among other things, how we handle registration details, enquiries, communications, marketing preferences, learning administration and relevant third-party services.
12.2 Participants must not disclose another participant's personal information or confidential business information obtained during a Course without appropriate permission, except where disclosure is authorized or required by law.
12.3 Participants should not share confidential employer, client or third-party information during training exercises unless they have permission to do so. Participants are responsible for ensuring that examples or materials they submit do not unlawfully disclose confidential information.
12.4 Where a session is to be recorded, we will provide appropriate notice and handle the recording in accordance with the information communicated to participants, our Privacy Policy and applicable law.
13. SUSPENSION AND TERMINATION
13.1 We may suspend or terminate access to a Course for non-payment, unauthorized sharing of access, infringement of intellectual property, serious misconduct, fraud, security threats or a material breach of these Terms.
13.2 Where reasonably practicable, we will explain the reason for suspension or termination and allow an opportunity to address a remediable breach. Immediate action may be necessary to protect people, systems, confidential information or legal rights.
13.3 Any refund or credit following suspension or termination will be assessed under the applicable Cancellation & Refund Policy, the circumstances of the case and applicable law.
13.4 Provisions that by their nature should continue after a Course ends—including intellectual property, confidentiality, outstanding payment obligations, liability provisions and dispute-related terms—will continue to apply to the extent legally permissible.
14. LIABILITY
14.1 We will provide our services with reasonable care and skill and will comply with obligations that apply to us under law.
14.2 Course content is provided for educational and professional development purposes. Participants remain responsible for how they apply what they learn and for checking relevant professional, regulatory or certification requirements.
14.3 To the extent permitted by applicable law, we will not be liable for indirect or consequential losses, loss of profits, loss of business opportunity or loss of goodwill arising from use of a Course. This clause does not exclude liability that cannot lawfully be excluded or restricted.
14.4 To the extent permitted by applicable law, our aggregate liability in connection with a particular Course will not exceed the amount paid to us for that Course. This limitation does not apply to liability that cannot lawfully be limited or excluded, or where a different limitation is required by law.
14.5 Nothing in these Terms limits any non-waivable rights or remedies available to a consumer under applicable law.
15. EVENTS BEYOND REASONABLE CONTROL
We will not be responsible for delay or failure to perform to the extent caused by events beyond our reasonable control, such as natural disasters, public emergencies, government restrictions, widespread internet or platform outages, transport disruptions, industrial action or sudden trainer illness. We will make reasonable efforts to notify affected customers and arrange an appropriate alternative where practicable. Any refund or credit remains subject to the applicable policy and law.
16. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of India, subject to applicable mandatory consumer-protection and other legal requirements. The parties will first attempt to resolve a dispute through good-faith discussion. If a dispute cannot be resolved, it may be referred to the competent courts or forums having jurisdiction under applicable Indian law. Nothing in this clause removes a consumer's right to approach a forum that has jurisdiction under applicable law.
17. CHANGES TO THESE TERMS
We may update these Terms when our services or legal requirements change. The version applicable to a purchase is the version made available to the Customer at the time of purchase, subject to any later changes agreed by the parties or required by law. We will identify material updates by changing the revision date and, where appropriate, providing notice.
18. GENERAL
18.1 If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18.2 A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.
18.3 These Terms, the applicable course description or written quotation, the Cancellation & Refund Policy and the Privacy Policy form part of the documents relevant to the purchase. Any special terms must be communicated and agreed in writing.
18.4 These Terms do not create an employment, partnership, agency or joint-venture relationship between Doctrine Technologies and a Participant or Customer.
PUBLISHING CHECKLIST — REMOVE THIS SECTION BEFORE POSTING THE TERMS PUBLICLY
1. Verify that “Doctrine Technologies Pvt. Ltd.” is the exact registered legal name and confirm the registered/business address and GSTIN (the previous terms listed GSTIN 29AAFCD6294F1ZC).
2. Confirm the official website domain. The old terms listed multiple domains; this draft uses thedoctrinetechnologies.com only.
3. Ensure the Cancellation & Refund Policy matches the actual policy and that both pages use consistent terminology and timelines.
4. Confirm whether self-paced courses, LMS accounts, downloadable materials, recordings and classroom sessions are all currently offered. Remove any service type not offered.
5. Check that course-specific terms and quotes are made available before payment and that you retain evidence of acceptance where appropriate.
6. Have an Indian lawyer review the liability, cancellation, jurisdiction and consumer-protection clauses before publication.